Occasionally computer users discover that Flash content on the web does not display as expected in their web browser of choice and at this point they may simply need to make sure that they have actually installed the correct version of the Adobe Flash Player. One example is that you are unable to view YouTube movies on your laptop computer. This can occur on new or refurbished laptops as this will be a third party application issue not relevant to the computer hardware.
We often use a specific process which will typically resolve this particular laptop performance issue. You may even find that you can view Flash content through Firefox but not Internet Explorer. This also helps narrow down the cause as well.
Keep in mind that there are various versions of the Flash player which are available for free download from Adobe. The thing you want to make sure of at this point is that you happen to be getting the correct version for your browser. For example if you are using Internet Explorer on new or refurbished laptops under 200 then you would want to be sure to download and install the version of Flash which is specifically designed for Internet Explorer. If you are using Firefox then you would need to get the version designed for Firefox and so on.
Sometimes users will have an issue where despite the fact that Adobe Flash appears to have been installed on the laptop they are unable to view flash web content on sites such as YouTube for example. In reality the application may not have properly installed itself and a common cause for this situation is that the security software installed on the laptop may have interfered with the proper installation of Flash. The Flash program will appear to be installed, which it is to a point with no error messages, yet it will not function correctly due to an overall incomplete installation.
If it is verified that the correct version of Flash for the particular web browser being used on the refurbished laptop is indeed acquired, here are the steps which we will often use in order to resolve this issue.
- We will download the Adobe Flash Player uninstall tool from this location: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe and then run the tool on the laptop.
- Once the tool has ran we will restart the laptop and then temporarily disable any security software running on the laptop. We will then install the proper version of Adobe Flash onto the laptop.
This is a common way that laptop technicians will attempt to resolve the issue when YouTube movies won’t play and of not being able to view Flash web content on a computer. Also, the security programs will need to be re-enabled after this process.