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Event ID 51 Disk Laptop Tech

Event ID 51 Disk

There are not always precise solutions to what appears to be a straight forward error message in laptop computers. Take the Event ID 51 disk error in Windows for example.

Over the years we have seen common examples where the actual error message points to a rather straightforward piece of hardware, or at least it would appear that way.

One such error which we have seen countless times over the years on XP laptops is the one which can be found in the Computer Management:

"An error was detected on device \Device\Harddisk1\D during a paging operation."

So an error referencing a specific drive will indeed require that the technician know just what drive is being referenced. Keep in mind that there may be multiple drives (particularly in desktop computer towers).

Event ID 51 Description

Many of the troubleshooting calls which we have dealt with would be for some issue of the laptop freezing, for BSOD issues or other issues having to do with slow performance. A quick look in the Event Viewer during troubleshooting of the issues often will lead to the above mentioned: "An error was detected on device \Device\Harddisk1\D during a paging operation." Commonly this will more specifically be: Event ID: 51 which would lead one to ultimately think that there is an issue with the hard drive.

While the possible issues that cause this may indeed represent a hard drive which is going bad, in our experience this is not an absolute conclusion. As a matter of fact we have an XP laptop which we have used for years as a test machine that will have multiple instances of this exact error message occur multiple times per day. The XP install has gone for at least a couple of years with the same installation. There have been other times where the OS was reinstalled more frequently. The fact of the matter is that even with XP being installed for over two years, and having this error occurring on a daily basis, the hard drive has never had any issues that would indicate that it is going bad.

The error in reality could be associated to any number of different things such as the swap file (with multiple HDDs), hard drives and power supply issues on desktops. We have seen each of these being the root cause of the slow computer or other complainants like BSOD etc. Ultimately the drive should be further tested if it is suspected to be faulty in refurbished laptops under 200 dollars or brand new ones for that matter. We have seen this as an actual indication of a failing hard disk too, so if you ever do see this obviously the first concern would be making sure that the important data is backed up. Yet it does not necessarily mean that the HDD is actually going bad.

Over the years we have worked warranty contracts where the SLA stipulated that if this error was present that the hard drive was to be replaced immediately. However this was a rare combination.

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Troubleshoot Refurbished Laptops Web Content Issues

Occasionally computer users discover that Flash content on the web does not display as expected in their web browser of choice and at this point they may simply need to make sure that they have actually installed the correct version of the Adobe Flash Player. One example is that you are unable to view YouTube movies on your laptop computer. This can occur on new or refurbished laptops as this will be a third party application issue not relevant to the computer hardware.

We often use a specific process which will typically resolve this particular laptop performance issue. You may even find that you can view Flash content through Firefox but not Internet Explorer. This also helps narrow down the cause as well.

Keep in mind that there are various versions of the Flash player which are available for free download from Adobe. The thing you want to make sure of at this point is that you happen to be getting the correct version for your browser. For example if you are using Internet Explorer on new or refurbished laptops under 200 then you would want to be sure to download and install the version of Flash which is specifically designed for Internet Explorer. If you are using Firefox then you would need to get the version designed for Firefox and so on.

Sometimes users will have an issue where despite the fact that Adobe Flash appears to have been installed on the laptop they are unable to view flash web content on sites such as YouTube for example. In reality the application may not have properly installed itself and a common cause for this situation is that the security software installed on the laptop may have interfered with the proper installation of Flash. The Flash program will appear to be installed, which it is to a point with no error messages, yet it will not function correctly due to an overall incomplete installation.

If it is verified that the correct version of Flash for the particular web browser being used on the refurbished laptop is indeed acquired, here are the steps which we will often use in order to resolve this issue.

This is a common way that laptop technicians will attempt to resolve the issue when YouTube movies won’t play and of not being able to view Flash web content on a computer. Also, the security programs will need to be re-enabled after this process.

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Catching XP Error Codes

The Windows XP and Vista operating systems are often configured to automatically restart when a system failure occurs. However if the laptop restarts then it does not give you enough time to actually see the error message before the system restarts, and often the error message is extremely important to efficiently diagnosing computer issues.

The actual error message can be a great help so to prevent the system from automatically restarting you can follow these simple steps in XP.

Right click My Computer > click Properties > Advanced tab > Settings under Startup and Recovery > and remove the check mark from Automatically Restart in the System Failure section.

This may or may not be set by default in Windows XP depending on which Service Pack is installed on the particular refurbished laptops under 200 but it is good to check just in case you ever need to actually see the error message Windows is providing you before it automatically restarts. The error codes are often referred to as stop errors and when you have access to them it can be surprisingly easy to identify what the cause of the issue is simply by researching the code provided.

The system failure screen is known as the BSOD or Blue Screen of Death in the world of computer technicians and Windows operating system users alike. This is the dreaded screen you see which is all blue and has lots of cryptic looking wording in white letters on the screen. As bad as it sounds it can actually be quite easy to resolve the issue on laptops under 300 dollars as well as brand new ones when you know exactly what the error code being displayed is.

You can follow the steps in this laptop tip to see if the check mark is there meaning it will do the automatic restart, or if the check mark is not there meaning it will leave the error on the screen so you can get the necessary error code as well as information you need to help you begin to resolve the issue causing the system failure.

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New Cheap Laptops Under Performing

The most common reason for laptops under performing to be running slowly in the computer hardware realm is simply a lack of having a sufficient amount of memory, especially in these days of resource intensive operating systems. Memory is RAM (Random Access Memory) and it is not hard drive space which is a common misconception among many computer users.

Hard drive space is permanent storage while memory is temporary storage, aka volatile storage. Data permanently stored on the hard drive is for example your pictures, your Word documents, your spreadsheet files, and things of this nature. The data stored in memory is the computer programs themselves for example, and they only need to be there when they are actually running. Once you turn off or reboot your laptop everything in memory is removed hence the term temporary storage.

Windows 7 and Vista laptops by design are in a much more resource intensive operating system environment than previous Microsoft operating systems such as the preferred Windows XP. The additional features, especially the graphic enhancements commonly referred to as eye candy require your computer system to meet additional system requirements meaning the hardware within your laptop such as memory and the processor.

One of the main points to be sure you cover is to have at least 1GB of RAM (system memory) installed in your laptop if you plan on running Windows Vista or later on it. This operating system will run on 512MB of memory as is stated in Microsoft’s recommended requirements which is different than the minimum requirements to actually install.

However laptops with Vista and only 1GB of RAM which is double the recommended requirements is going to handle not much more than very basic computing duties such as email, web surfing, basic office apps, etc. After this you will notice a very prominent reduction in overall responsiveness of your laptop computer, especially with any multitasking going on.

When you compare this to Widows XP which has a recommended requirement of 128MB of memory and a minimum requirement of 64MB, you should use the rule of thumb that in order to do the very basic computing duties you should have at least 512MB of memory.

Most refurbished laptops under 200 dollars for example have a decent amount of memory in them already as it is becoming rarer these days that there is an insufficient amount of memory in a laptop. As a matter of fact memory has become so inexpensive that people occasionally buy more than they actually need for what they do with their laptop computer.

Just because you can get an operating system installed and running on the minimum system requirements or the recommended system requirements does not mean that your laptop will be much fun using. The purpose of these requirements is to let the user know what the basic starting point is and certainly does not address overall performance.

We have seen many laptops under performing running Vista on only 512MB of RAM and the user suffers through such a slow and non-responsive computing experience. This does not have to be this way we will always inform them. A simple RAM upgrade will improve the speed and responsiveness of the newest cheap models as well as the laptops under 300 dollars making life much less frustrating.

For example running Windows XP on a laptop with only 128MB of memory which is the recommended system requirements will be a painfully slow computing experience and to run it on the minimum system requirements will basically be unbearably slow.

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Share Folder Windows XP Laptop

When you want to share a file or a folder with other users on a Windows XP refurbished laptop what you need to do is move the item or items into the Shared Documents folder which is setup for sharing by default. This is a nice and easy method of sharing but it is not really very customizable for instances where you would want to share files over the network with a bit more control.

You could create a folder on your XP laptop (or use an existing one) and right click the folder and choose Sharing and Security from the menu which will pop up. Next place a check mark in the box which says "Share this Folder on the Network" and then you can use the folder's name or create a customized name for the actual share. This may be a good idea if you intend to use some form of naming convention which you like or if you wanted to keep the share names at a certain length.

Below the "Share Name" dialog box is another check box which you can put a check mark in if you want to allow other users on the network to have the ability to change your files. Keep in mind that if other users change the files then you may not be aware of them being changed. In some instances this is OK for example if people are working on a group project and by design everyone simply uses the updated files as part of an ongoing structured plan.

In a business domain setting these configurations on your XP refurbished laptop as well as access to other settings such as Task Manager (which has to do with laptop performance) will most likely be controlled by specific user permissions and the level of detail will be much more granular by design.

Keep in mind also that Windows XP Home Edition is not a network client operating system and the level of control will be much less than with Windows XP Professional Edition. The XP Home Edition is for basic home computing scenarios and does just fine for most users who have no need or intentions of setting up more advanced networks with their laptop. Windows XP Professional is commonly found on refurbished laptops under 200 these days and has long since been the most widely used as well as appreciated client operating system ever, based on the feedback we still receive from clients long after Vista has been out.

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Internet Explorer Error Copying File

Receiving an error regarding the copying of a file after it is has downloaded in Internet Explorer. This would read in effect: “Error copying file or folder – There is not enough free disk space” and will typically indicate an issue with available space on the target drive and not an issue with hard drive diagnostics needing to be performed.

This is not a very common issue today but it used to occur more frequently on much older used laptops which were running a FAT32 setup. This would generally be most likely to apply to laptops running a Windows operating system previous to Windows 2000 Professional on the consumer side. This would be even more unlikely on a Domain client in given business scenarios today.

In this scenario Internet Explorer first downloads the file to a temporary subdirectory and then will copy the file to the intended location. This obviously means that twice the file size is required in available hard drive space and when the temp directory and the destination location are on the same partition then this can be an issue if there is minimal available space on the partition.

Taking a look at just how much free space is available on the drive through the properties of My Computer will give you an indication of whether this is the obvious reason for the laptop error. If this is the case you may want to begin a thorough clean up process on the drive but always consider what data is important before you delete anything. You should always make backups of your data.

On much older used or refurbished laptops there may be the possibility that they are using the FAT32 file system which will have a file size limit of 4GB and would likely cause this exact error message. A 4GB file is a huge file even by today’s standards. This almost fills an entire standard DVD disc so keep in mind that this is still a very large file.

Typically the older computer operating system would be for example Windows ME, 98 or 95 as these were not designed to use NTFS. If you’re old laptop uses Windows NT, 2000, XP or above then you are more than likely running on the NTFS file system and not FAT32 so there is not a set 4GB file size limitation. In other words Win2k, XP and Vista laptops are most likely gong to be running on NTFS and this applies to Windows 7 as well.

If this is the case you could try using Firefox to download the file as it is designed to basically adjust to foregoing any temporary directory and DL straight to the destination if hard drive space is an issue.

If you had to DL a 4GB file with an old laptop computer using the FAT32 file system then you could attempt to change the IE Temporary Internet files location to a drive formatted with NTFS. You could also grab the file using FTP in DOS making sure that there was enough room on the destination drive.

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